Please note this summary provides an overview of the basic terms and conditions. Customer should be familiar with the complete terms and conditions included with the order form prior to ordering.

1. General Terms and Conditions.

1.1. A legally binding contract with Customer occurs when Craftsman receives a written confirmation from Customer of their order. Craftsman is registered in England and Wales with company number 05274817. Craftsman's registered office address is at 12 MORTIMER HALL, THE STREET, MORTIMER, BERKSHIRE, RG7 3NS, UK.
1.2. Customer agrees to accept and abide by the terms and conditions as provided or modified; Craftsman Ltd. reserves the right at any time to modify these terms and conditions.

2. Prices:

2.1. Online quotation form is intended to be accurate but is only a guide.
2.2. All prices quoted for a maximum of seven days. 
2.3. The final price payable will be estimated only after the templator has taken final measurements.
2.4. The final actual price may differ depending on the conditions encountered during installation by fitter.

3. Payment and Charges:

3.1. End-customers or homeowners, custom measurement and installation: 
    3.1.1. 10% down-payment is required at the time an order is placed, 40% of the total estimated order due at time of templating and final payment due upon installation and fitting except for DIY orders as noted below. The down-payment is refundable up to the time of templating less expenses.
3.2. DIY orders (I.e. Those not using Craftsman's templating & fitting service): 
    3.2.1. 70% deposit is required with the balance payable upon delivery or at time of Customer pick-up for all orders over £500; full payment for orders of lesser amounts. Materials remain property of Craftsman until payment in full.
3.3. For commercial and/or sub-contracted jobs: 
    3.3.1. Full payment pre-paid on order including any estimated labour charges with final payment due at conclusion.
3.4. For ALL orders:
    3.4.1. Payment methods: Online bank transfer, valid credit card (Visa, Mastercard or American Express), Google® Checkout, cleared personal cheque and Paypal® are accepted; fees are additional. 
    3.4.2. All balances due in full upon delivery. Interest of 1.5% per month accrues on balances outstanding.
    3.4.3. Taxes: All prices are subject to the addition of VAT for UK residents; else VAT will not be charged but Customer is responsible for any local import charges/taxes in Customer's home country.
    3.4.4. Customer is liable for all collection expenses required by Craftsman to collect arrears balances.

4. Returns:

4.1. Customer must notify Craftsman of any product quality issues at time installation commences or at time of delivery for DIY orders. No responsibility is be taken by Craftsman after fitting.
4.2. If Craftsman cannot fulfill Customer's order, Craftsman will refund Customer's down payment less miscellaneous charges incurred by Craftsman or renegotiate the order if desired by customer.

5. Privacy: 

5.1. Craftsman uses Customer information for internal use only and does not disclose or sell such information to any third parties. 

6. Intellectual Property and Confidentiality: 

6.1. All intellectual property including trademark and other proprietary rights apply. The Craftsman site shall not be copied, transferred and all content shall remain confidential for the exclusive use of visitors acting as Craftsman customers. No use of this site for other purposes without the expressed written permission of Craftsman. See full terms and conditions.
6.2. Customer accepts placement of Craftsman's trademark on goods as an inseparable feature that uniquely identifies Craftsman's goods as goods that are distinctive in quality and value.

7. DIY orders: 

7.1. Any measurements given by a Customer for final machining of granite must be in writing and signed; no liability assumed by Craftsman for incorrect dimensions.
7.2. Customer may arrange his/her own transport from Craftsman premises or can arrange for delivery for an extra charge; in both cases Customer is responsible for packing purchased objects in a suitable wooden box expressly designed for this purpose, which can also be provided by Craftsman for an extra charge. Craftsman will bear no responsibility for damage caused by a courier OR errors or defects occurring during a Customer-arranged method of delivery or from defects/failure of any wooden box.
7.3. The Customer has a right to inspect DIY goods by making appointment before collection.

8. Delivery: 

8.1. Delivery shall generally take place curbside. If due to Customer fault, the goods are not taken up or delivered by the date specified in the contract, Craftsman may either treat the contract as repudiated or store the goods at Customer risk and expense. 
8.2. Estimates of delivery dates and times are approximate only. 
8.3. Craftsman accepts no liability for any loss, injury, damage or expense as a result of or consequent to any delay in the delivery of goods. Delay due to circumstances outside Craftsman control shall not entitle the Customer to cancel any order or refuse to accept delivery. Parking space for Craftsman delivery should be organized by Customer; in the event such space is not reachable or clearly arranged by Customer in advance, all necessary fees (receipts) will be presented for reimbursement by Craftsman's templator or fitter to Customer. 


See also the FAQ: Granite and Marble Measuring and Fitting, which form part of the terms and conditions.